Frequently Asked Questions
What is Aqua Green Exim Pvt Ltd?
Aqua Green Exim Pvt Ltd is a leading processor and supplier of premium seafood products for wholesalers, retailers, food service businesses, and exporters across India. Founded in 2025, we specialize in ethically sourced, high-quality seafood processed in certified facilities.
Who is Aqua Green Exim Pvt Ltd?
Aqua Green Exim Pvt Ltd is a leading seafood processor and exporter based in India, offering premium quality, sustainably sourced seafood products.
Where is Aqua Green Exim located?
Our headquarters and processing facilities are located in Kolkata, West Bengal, India.
When was Aqua Green Exim founded?
We were founded in 2025 with a mission to set new benchmarks in seafood quality, sustainability, and innovation.
What is Aqua Green Exim's mission and vision?
Our mission is to deliver superior seafood products through innovation and sustainable practices. Our vision is to become India's most trusted seafood brand.
What products do you offer?
We offer Black Tiger Shrimps, Vannamei Shrimps, Ribbon Fish, Cuttle Fish, Sole Fish, Squid, Octopus, and more.
Do you provide customized seafood packaging?
Yes, we offer customized packaging solutions tailored to your business needs.
Do you offer both frozen and fresh seafood?
Yes, we supply both frozen and fresh seafood options to meet diverse market demands.
Do you export agricultural products too?
Yes, besides seafood, we export fruits, vegetables, grains, and processed agri-food products.
What is the minimum order quantity (MOQ)?
For wholesale orders: 500kg – 1 ton. For retail & HoReCa: 100kg. Custom orders: MOQ based on request.
Can you handle bulk and regular supply orders?
Yes, we specialize in fulfilling bulk orders for wholesalers, HoReCa businesses, and exporters.
What certifications does Aqua Green Exim hold?
We are HACCP, FSSAI, ISO 22000, MPEDA, EIC, USFDA, and EU compliant.
How do you ensure product freshness and quality?
We use immediate sorting, IQF freezing, strict microbial testing, eco-friendly packaging, and maintain a full cold chain logistics system.
How do you handle packaging for international shipments?
We use export-quality packaging that complies with international standards, ensuring your order arrives fresh and undamaged.
How can I place an order with Aqua Green Exim?
You can place an order by contacting us directly through our website, email, or phone. We also provide a dedicated sales representative for large or ongoing orders.
What is the payment method for orders?
We accept payments via bank transfer, credit card, and PayPal. Payment terms can be negotiated for bulk or regular orders.
What is the delivery time for seafood orders?
For domestic orders, delivery can take between 2-7 business days depending on the location. For international orders, it can take 7-14 days based on the destination country and shipping method.
Do you offer express shipping options?
Yes, we offer express shipping for urgent orders. Additional charges may apply based on the destination and size of the order.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number that you can use to monitor your shipment's status through our courier's website.
What certifications does Aqua Green Exim hold?
We are HACCP, FSSAI, ISO 22000, MPEDA, EIC, USFDA, and EU compliant, ensuring that our products meet the highest standards of quality, safety, and sustainability.
How do you ensure product freshness and quality?
We implement strict quality control measures, including immediate sorting, IQF (Individually Quick Frozen) freezing, regular microbial testing, and eco-friendly packaging to maintain product freshness and quality.
Where do you source your seafood from?
Our seafood is sourced from government-approved sustainable fisheries, aquaculture farms, and regulated harbors to ensure traceability and ethical practices.
What quality checks are performed on the seafood?
We perform comprehensive quality checks, including sensory evaluations, microbial testing, hygiene inspections, and adherence to HACCP (Hazard Analysis Critical Control Points) protocols.
Are your products eco-friendly and sustainably sourced?
Yes, sustainability is at the core of our operations. We are committed to sourcing seafood in a responsible manner that protects the environment and promotes ethical fishing practices.
Where do you ship your products?
We ship across India and fulfill international export orders to various global markets, including Europe, the USA, and South Korea.
What shipping methods do you use?
We offer multiple shipping methods including road, air, and sea, depending on the size of the order and the destination.
How long does it take to deliver an order?
Wholesale orders typically take 3-7 days for delivery, while retail and HoReCa orders are delivered in 2-5 days. International shipments may take longer depending on the destination.
How do you maintain seafood freshness during shipping?
We use cold-chain logistics, including vacuum-sealed and IQF-packaged products, to ensure the seafood stays fresh throughout the shipping process.
Do you provide international shipping?
Yes, we provide international shipping, ensuring that our products meet global safety standards for all international markets.
Who are your typical clients?
We cater to wholesalers, distributors, supermarkets, hotels, restaurants, caterers (HoReCa), food processors, and exporters.
Do you cater to B2B or B2C clients?
We specialize in B2B services, working with wholesalers, retailers, food businesses, and export buyers.
Can you supply seafood for hotels and restaurants?
Yes, we provide custom orders and reliable supply for the HoReCa sector, ensuring high-quality and fresh seafood for hotels and restaurants.
Do you work with international distributors?
Yes, we collaborate with international distributors to expand our reach and ensure global availability of our products.
Do you assist with custom product sourcing?
Yes, we provide customized sourcing and procurement solutions to meet the unique needs of your business, ensuring tailored product availability.
How do I place an order with Aqua Green Exim?
You can place an order by requesting a quote via our website, filling out the inquiry form, or contacting us directly via email or WhatsApp for further assistance.
Can I request samples before placing a large order?
Yes, we allow you to request samples before placing a larger order. Please discuss sample requirements during your inquiry.
What payment methods do you accept?
We accept standard bank transfers (NEFT/RTGS/IMPS) and other business payment methods, which will be discussed and agreed upon during the order finalization process.
Do you provide support for export documentation?
Yes, we assist with all necessary export documentation, including health certificates, quality certificates, and regulatory clearances to ensure smooth international transactions.
How can I get in touch for urgent queries?
For urgent queries, you can reach us via our Contact Us page, or directly by WhatsApp, email, or phone during working hours.